Sales Support & Operations Specialist

Overview

Oppo Merchandise Group is a bold, creative fashion company with offices in the Netherlands and the United States, known for producing eye-catching suits and clothing in striking prints and colors for adults and children. The brand has gained worldwide recognition, with celebrities such as Tom Hanks, Bill Gates, Jimmy Kimmel, Max Verstappen and Armin van Buuren spotted wearing their pieces. Products are sold globally across dozens of countries through their own webshops, marketplaces like Amazon and Bol.com, and major retailers including Zalando and Macy's. The company also collaborates regularly with iconic brands such as Nintendo, PAC-MAN, Warner Bros and Pokémon.

For the Wholesale Team, Oppo Merchandise Group is looking for a Sales Support & Operations Specialist. In this role, you serve as the connecting link between customers, sales, logistics and internal departments. You ensure that orders are processed accurately, commitments are met, and customers can count on professional and reliable service. If you enjoy working in a structured way, keeping a clear overview, and getting energy from supporting both colleagues and customers, this could be a great fit.

Responsibilities

• Managing the sales inbox and maintaining regular contact with customers

• Accurately processing and monitoring sales orders from start to finish

• Keeping customers informed about delivery times and stock availability

• Handling returns and resolving delivery-related questions

• Managing customer data and setting up new customer accounts

• Supporting invoicing and EDI processes

• Managing customer portals and B2B platforms

• Maintaining price files, order forms and reports

• Coordinating sample requests and shipments

• Managing Made-to-Order trajectories

• Coordinating with logistics partners, suppliers and internal colleagues

• Identifying areas for improvement and contributing to more efficient processes

Requirements

• MBO+ or HBO level of thinking and working

• Experience in Sales Support, Customer Service, Supply Chain or Order Management

• An accurate and structured approach to work

• A customer-focused and solution-oriented mindset

• Experience with ERP systems (preferably NetSuite) and Microsoft Office, particularly Excel

• Strong command of both Dutch and English, written and spoken

• Reliable, communicates clearly, and consistently attentive to quality

Benefits

• A fun, driven and ambitious team to work with every day

• A creative and energetic work environment

• A well-stocked lunch table daily

• Laptop provided

• Discount on Oppo Merchandise Group clothing

• Fun company outings and Friday afternoon drinks

• 25 paid vacation days per year (based on 40 hours)

• Travel cost reimbursement where applicable

• Pension scheme

• Opportunities for internal growth and career development