Operational IT Manager
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About the role
Overview
JOSH V is a leading Dutch fashion brand that has been designing luxury collections for women since 2011. The range spans clothing, coats, shoes, bags, swimwear, accessories, jewellery and a curated selection of home items. With a team of over 50 ambitious professionals based at the Amsterdam head office, the culture is dynamic, creative and entrepreneurial.
The brand is in a phase of strong international growth, with two own brand stores, an international online store and more than 500 partner boutiques across Europe. Driven by a social-first approach and data-led strategy, JOSH V has built a loyal and engaged community.
As Operational IT Manager you will be the go-to person for everything IT within JOSH V. You will keep the IT landscape stable, efficient and future-proof while ensuring that systems, data and processes align seamlessly with the needs of the business. This is a key role that combines a hands-on mindset with the ability to introduce structure, drive improvements and actively shape the IT roadmap as the company continues to grow internationally.
Responsibilities
Managing and optimising the core IT landscape, including:
Microsoft Dynamics 365 Business Central (ERP)
Colect (wholesale order management)
Magento (e-commerce platform)
Wolfpack ORP (integration platform)
Ensuring continuity of business critical processes such as order to cash, fulfilment and finance
Developing and maintaining BI dashboards and translating data into actionable insights
Identifying opportunities for process optimisation and automation
Exploring and implementing relevant AI applications within the organisation
Overseeing the external party responsible for workplace management and monitoring the quality of their service delivery
Managing relationships with IT partners and suppliers
Bringing structure to documentation, monitoring and incident management
Actively contributing to the further development of the IT roadmap and the ongoing professionalisation of the IT function
Requirements
3 to 5 years of experience in IT operations and application management, preferably within retail, fashion or e-commerce
A completed IT-related education at HBO (bachelor) or university level
Hands-on experience with ERP systems, preferably Microsoft Dynamics 365 Business Central
A solid understanding of how systems work together within an omnichannel environment
Experience with or a strong affinity for Power BI and working with data
A proactive, ownership-driven attitude with a hands-on approach
The ability to switch easily between business and IT perspectives
Strong organisational skills with the ability to maintain oversight in a fast-moving environment
Genuine curiosity about new technologies, including AI
Benefits
A pivotal role within a fast-growing international fashion brand
Direct impact on the digitalisation and professionalisation of JOSH V
An entrepreneurial, creative and energetic working environment
Plenty of room for ownership and personal initiative
An inspiring workplace in Amsterdam
A working week of 3 to 4 days
A competitive salary with solid employment conditions, including a good pension scheme
A team that combines ambition with a genuine enjoyment of what they do
A fresh and sustainable lunch provided daily at the head office
